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Excellent customer service, quality work, fairly priced.

- Marie Grint

24-11-2022

We had a puncture yesterday and limped into Ford Cromer...although they couldn't help with the tyre they very kindly let us use their forecourt and lent us a trolley jack which saved us loads of work. Thank you so much, new tyre being collected this morning!

- The Curly Camper Helen Milroy

01-10-2022

Whilst on holiday we had a flat which was diagnosed and dealt with very efficiently and cheerfully. Pleasant , courteous staff who were knowledgeable . Thanks again, Peter Carr

- Jane Carr

01-08-2022

Whilst on holiday in Cromer last week my Ford Kuga developed a fault. I managed to get the car to the East Coast Motor Company first thing Monday morning and having described the fault to Kevin (on reception) he diagnosed it (with what turned out to be 100% accuracy) without even seeing the car. The car was quickly booked in and during the course of the day they had confirmed the fault, ordered the parts and repaired it. I was back on the road by 5.15pm the same day. I cannot fault the excellent service that I received and thoroughly recommend this Ford dealer.

- John Killoch

01-07-2022

I bought my last 2 cars from here, had them serviced, mot'd and when needed (Seldomly) repaired here' the customer service is unrivaled, the friendliness of ALL the staff is amazing, and the quality and honesty of the work means that I will buy my next car from here, and carry on coming here ...... oh by the way I live 34 miles or an hours drive away..... That's how good The East Coast Motor people are.

- Stephen Ames

01-12-2020

Motor Industry Code of Practice for Service & Repair
Our dealership is committed to an open, transparent and fair way of doing business. We have subscribed to the Motor Industry Code of Practice for Service & Repair, and committed to: Honest and fair services, Open and transparent pricing, Completing work as agreed, Invoices that match quoted prices, Competent and conscientious staff, A straightforward, swift complaints procedure

Alternative Dispute Resolution
The Motor Ombudsman will offer free impartial advice and when appropriate an Alternative Dispute Resolution (ADR) service that we are fully committed to in the event that your are not satisfied with the outcome of a dispute.
For further information you can visit their website at http://www.themotorombudsman.org or call their Consumer Advice Line: 0345 241 3008.

Financial Disclosure
The East Coast Motor Company Ltd is authorised and regulated by the Financial Conduct Authority, FRN: 312325. We act as a credit broker not a lender. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. We are only able to offer finance products from these providers. It is our intention to provide a high level of service at all times. However, if you have reason to make a complaint about our service you should contact The East Coast Motor Company Ltd, 2 Beach Road, Cromer, Norfolk, NR27 9AL. If we are unable to resolve your complaint satisfactorily, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). Further information is available by calling the FOS on 0845 080 1800 or at http://www.financial-ombudsman.org.uk

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VAT Number - 105005436 | Company Number - 279353 | FCA Number - 676661

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