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About Us at The East Coast Motor Company

About Us at The East Coast Motor Company

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The garage is still a family run business, and is owned and managed by Adam Rounce who is the fourth generation in the business.
After over 100 years of selling cars the garage decided at the start of 2024 to stop selling cars and concentrate on servicing and repairing cars, specialising in Fords but service and maintain most other makes of vehicle.

This department is run by Kevin Muirhead, and employs Ford-trained technicians who are equipped with the latest diagnostic equipment. Our reputation as a garage which offers real service and value for money remains with us after over 100 years in business and we pride ourselves in offering a fair and reliable service.

So, whatever your motoring needs, call in for a professional, personal and friendly service that only a long established family run business can offer.

 

 

 

Motor Industry Code of Practice for Service & Repair
Our dealership is committed to an open, transparent and fair way of doing business. We have subscribed to the Motor Industry Code of Practice for Service & Repair, and committed to: Honest and fair services, Open and transparent pricing, Completing work as agreed, Invoices that match quoted prices, Competent and conscientious staff, A straightforward, swift complaints procedure

Alternative Dispute Resolution
The Motor Ombudsman will offer free impartial advice and when appropriate an Alternative Dispute Resolution (ADR) service that we are fully committed to in the event that your are not satisfied with the outcome of a dispute.
For further information you can visit their website at http://www.themotorombudsman.org or call their Consumer Advice Line: 0345 241 3008.

Financial Disclosure
The East Coast Motor Company Ltd is authorised and regulated by the Financial Conduct Authority, FRN: 312325. We act as a credit broker not a lender. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. We are only able to offer finance products from these providers. It is our intention to provide a high level of service at all times. However, if you have reason to make a complaint about our service you should contact The East Coast Motor Company Ltd, 2 Beach Road, Cromer, Norfolk, NR27 9AL. If we are unable to resolve your complaint satisfactorily, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). Further information is available by calling the FOS on 0845 080 1800 or at http://www.financial-ombudsman.org.uk

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Copyright © 2024 The East Coast Motor Company. All Rights Reserved.
VAT Number - 105005436 | Company Number - 279353 | FCA Number - 676661

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